| Category |
Revenue Manager |
| Salary |
£24000 |
| Location |
West Midlands |
| Ref: |
310 |
| Notes |
Objective
To maximise the efficiency and effectiveness of the Booking Centre department through the management and development of the BC Team.
Duties and Responsibilities
Systems
To ensure the department uses the systems it operates, namely WINAI, Opera and the telephone system effectively
To analyse and report on the effectiveness of system use including the reporting and follow up of failures to the IT department
To understand the construction of the BC budget and targets and how to influence profit and loss results through the teams performance
To ensure that billing and credit agreement procedures are followed at all times
To ensure accurate and consistent data entry of customer profiles
To ensure Utell, Laterooms, Lastminute and Super Breaks bookings are administered and managed appropriately with consistent follow-up
Sales
To maintain effective working relationships with clients identifying their needs and ensuring their repeat business
To maximise the revenue generation for the group through working to rate strategies produced for the BC including up selling
To assist in providing quality reservations training for all BC staff to achieve maximum performance from the team.
To network through attending events and seeking to represent THE COMPANY
To be acutely aware of press and public relation.
People
To work with all staff within the department to ensure the highest standard of performance from the team
To provide constructive feedback on team performance through coaching, observation and call screenings
To manage the training and development calendar for the department with the Group Director of Revenue
To provide all team members with regular performance feedback through Coffee Chats and Career Reviews
To manage the sickness and absence within the department and follow up as appropriate
To ensure all new starters are given the best possible introduction to the department and their roles through training, induction and reviews
Standards
To work to the COMPANY Priorities.
Be willing to help other departments of the hotel wherever possible and to understand the flexibility required when business levels peak and trough, to deliver the best possible service.
To comply with all policies and procedures as written in the staff handbook Filofacts.
Communication
To contribute constructively at department meetings to improve the efficiency of the hotel.
To ensure all departments are advised of pertinent information generated by the BC department.
To ensure clients are advised of events within the group.
To ensure client feedback is sought and issues shared with the management team in order to improve performance for the future.
Complies with Health and Safety policies and procedures as laid out in the Health and Safety Statement
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| Contact |
Penny Scambler - 01827 55130 |
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The Exceptional Places
Our Clients range from Corporate Hotel Groups and Restaurant Chains to high quality successful independent establishments. They include some of the most exceptional Hiring Companies. We have a wealth of experience in recruiting for businesses undergoing change.
•New Openings
•New Ownership
•Expansion
•Striving for accolades
•Re-branding
In accordance with the Employment Agencies and Employment Business regulations 2003 Management Connections Ltd & Kitchen Connections Ltd advertises its vacancies in its capacity as an employment agency and all vacancies advertised are based on us having sought approval of clients to find candidates for such roles.You must be eligible to live and work in the UK. Management Connections and Kitchen Connections embraces diversity and is committed to providing equal opportunities for candidates .
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